Category Archives: Leadership

know-how-petoskey-library

No versus How

A Tale of Two Petoskeys Leadership is customer service and customer service should empower leadership in employees. Great customer service isn’t just about end-users, clients and customers. Employees, managers and stockholders are just a few examples of internal customers that great leaders need to include in their great customer service goals. Two recent stories from…

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leadership lessons

Leadership Lessons from Forbes Magazine

Forbes Magazine has plenty of leadership advice A quick Google of anything ‘leadership’ will most likely return several articles on leadership published by Forbes Magazine. Here are a few tidbits (to read the full article, just cut and paste  a complete sentence into a Google search). Doubt, while annoying and irritating, can be a leader’s…

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The Leadership Storm

Bearing the Brunt of the Media Blizzard Amex CEO, Kenneth Chenault, says leadership is revealed in crisis. Leadership requires many skills, but crisis separates the wheat from the chaff. Take the recent blizzard that pummeled New England. Weather forecasters were predicting massive amounts of snow and wind for New York City as well as much of…

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Positive Intent

Malice or Ignorance? When things don’t go as you expect, how do you react? Has some moron intentionally screwed up? Is your first reaction a negative response and judgment toward others/ PepsiCo’s chairman and CEO, Indra Nooyi, says that her father gave her this piece of advice/insight: “Always assume positive intent.” My father was an…

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Leadership Customer Service

Great Leaders Know the Customer’s Experience Being a great leader for your team or company isn’t just about vision, communication and inspiration. Great leaders from the CEO, management or team front also keep abreast of the customer’s or client’s experience.  One bad customer/client experience can cost a company or business years of revenue and may…

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Employers Looking for Leaders with Soft Skills

Bark & Bite Leadership is Out as Companies Focus More on Collaboration and Teamwork It’s time to lose the chip & whip for those who aspire to leadership greatness. Employers today are looking for leaders who have the business agility of an antelope and the gifts to build and inspire great teams. If you read…

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Leadership Perceived

What do we see that says ‘leader’ to us? When we are in the audience or attending a team meeting, what are some of the elements that help us to accept and trust leadership? First is usually vision. We want our leaders to have a vision. In fact, we want them to have THE VISON.…

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Forget About ‘Being’ Great

The quickest route to becoming great is doing great. If your ambition is to become a great leader be sure to include ‘doing great’ at the top of your ‘to do’ list. Your ego can become an obstacle to your work. If you start believing in your greatness, it is the death of your creativity.…

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